mimo

Help and contact

The most common questions about mimo. Can't find yours? Write to us.

Contact

Email: info@atomx.studio

We usually reply within two working days. Please don't send journal entries, a short description is enough.

mimo Pro and purchases

How do I cancel my subscription?

In mimo, go to Settings → mimo Pro → "Manage subscription". Or in iPhone Settings: your name → Subscriptions → mimo Pro. Cancel at least 24 hours before renewal. Pro stays active until the end of the paid period.

How does the free trial work?

The yearly plan starts with 7 days free. If notifications are on, mimo reminds you two days before it ends. If you cancel during the trial, you pay nothing.

I bought Pro but it isn't active.

Open Settings → mimo Pro → "Restore purchases". Make sure you are signed in with the same Apple Account you used to buy it.

Can my family use mimo Pro too?

Yes. Every plan supports Family Sharing. If "Purchase Sharing" is on in your family, Pro is unlocked for every member.

How do I get a refund?

Apple handles refunds. You can request one at reportaproblem.apple.com.

Where do I redeem a code?

In mimo under Settings → mimo Pro → "Redeem code".

The app

How do I add a widget?
  1. Touch and hold an empty area of your Home Screen.
  2. Tap "Edit" at the top, then "Add Widget".
  3. Search for mimo and pick a size.

For the Lock Screen, touch and hold it and tap "Customise".

My reminders don't arrive.

In iPhone Settings, check Notifications → mimo and make sure notifications are allowed. An active Focus can hold them back too. In mimo you set the time under Settings → "Gentle reminder".

Can I check in several times a day?

Yes, as often as you like. In the calendar a mixed day gets a colour ring, and insights use the day's average.

What happens if I skip a few days?

Nothing bad. mimo uses a flexible weekly goal instead of a streak that can break. Your keepsakes stay with you.

Face ID doesn't work. How do I get in?

The app lock uses Face ID or Touch ID and, if that fails, your iPhone passcode.

Your data

How do I move to a new iPhone?

With an account, simply sign in on the new iPhone. Without one, export under Settings → "Export my entries" → "JSON backup" and import the file on the new iPhone with "Restore a backup". An iPhone backup transfers the data as well.

How do I export my entries?

Under Settings → "Export my entries" as JSON (backup) or CSV (for spreadsheets). Export is always free.

How do I delete my data or my account?

Settings → "Delete all entries" removes your journal. Settings → "Delete account and cloud data" permanently deletes your account and all cloud entries. If you signed in with Apple, remove the connection afterwards under iPhone Settings → your name → "Sign in with Apple".

Who can read my entries?

Without an account only you, because they stay on your iPhone. With an account they are encrypted in transit and stored on the mimo server, with access limited to your account. More in the privacy policy.

If you are struggling right now

mimo is a journal, not a crisis service. If you are in crisis, please contact emergency services or a helpline. Calls are free and confidential.

Find free helplines in other countries at findahelpline.com.